If you’re a small business owner relying on Xero for your accounting needs you might have noticed xero outage today. Xero, the New Zealand-based cloud accounting software provider, experienced an outage due to issues with its hosting provider, Amazon Web Services (AWS). With 4.2 million subscribers, Xero’s seamless service is critical for many businesses, especially when it comes to payroll and end-of-month reconciliations.
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This unexpected downtime began early in the day and left many users unable to access their accounts. According to Xero, the problem originated from an AWS issue affecting Kinesis APIs in the US-EAST-1 region, leading to increased error rates and latencies. While AWS worked on resolving the contention causing these issues, Xero users had to wait for access to be restored.
For small businesses accounting, the timing couldn’t be worse. End-of-month tasks and payroll adjustments were put on hold, causing a significant inconvenience. However, payroll runs scheduled to process were expected to go through without a hitch, but any changes or updates had to wait until the system was back online.
As of midday Sydney time, some users reported regaining access, though full restoration of services was still uncertain. By the afternoon, Xero confirmed that most services were back up and running. AWS acknowledged the problem, noting that the contention issue began around 2:45 PM PDT and impacted several AWS services, including CloudWatch, ECS Fargate, and API Gateway. They estimated a complete resolution within 2-3 hours from the onset of the issue.
While such technical difficulties are frustrating, it’s important to note that Xero’s team and AWS worked diligently to resolve the problem. It’s a reminder of our reliance on digital services and the impact of technical issues beyond our control. Fortunately, by the end of the day, most users were back online, and business operations could resume as usual.
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For more information and updates, keep an eye on Xero’s official channels or visit their website. It’s always a good idea to have contingency plans in place for such unexpected disruptions, ensuring minimal impact on your business operations.
